To effectively manage our waiting list and available time slots, the following policy applies:
- Cancellations & Rescheduling: Please provide at least 24 hours’ notice if you need to cancel or change a lesson. Wherever possible, please use the online calendar (found within your ‘portal’) to amend your booking. Cancellations made after this time will be charged at the full rate, unless the lesson is rescheduled by agreement with the tutor (prior to the lesson start time). Please note that this may not always be possible.
- Short-Notice Cancellations: We understand that unavoidable circumstances (e.g. illness) may occasionally require a last-minute cancellation. A “make-up” credit will be issued to reschedule the lesson, valid for 60 days. It is the responsibility of the student/parent to reschedule the lesson before the expiry date.
- Tutor Cancellations: We will make every effort to provide adequate notice and reschedule if a lesson needs to be cancelled. In extenuating circumstances, such as illness, we will work with you to find a suitable alternative.
- Attendance & Punctuality: Once lessons are booked, it is the student’s or parent’s responsibility to ensure attendance and punctuality for both in-person and Zoom sessions.
- Ending Tuition: If you decide to stop tuition, please provide at least two weeks’ notice.